1xbe Privacy Policy — How Your Information Is Protected

1What information we collect

1xbe collects certain information to provide you with the best possible service. All data collection is entirely lawful, and we only collect what is necessary. A full breakdown of what we collect is provided below.

The above information may be collected directly from you (at registration), automatically (as you use the platform), or through third-party verification providers.

2How your information is used

1xbe uses collected data only for specific, lawful purposes. No information is shared with third parties for marketing or commercial use without your consent.

• Account management: Your information is used for registration, login, identity verification, and account security.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus distributions.
• Service Personalization: Usage data is used to show you relevant offers and recommendations based on your gaming preferences.
• Customer Support: Retained data helps us resolve your complaints or issues quickly.
• Fraud Prevention: Behavioral data is analyzed to detect unusual activity and keep your account secure.
• Legal obligations: Relevant information may be disclosed as required by a licensing authority or court order.
• Platform Development: Usage statistics are analyzed to drive technical improvements and develop new features.

3Cookies & Tracking Technologies

1xbe's website and app use cookies to function properly. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: These cookies are essential for maintaining login sessions, ensuring security, and keeping core features running. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference, game settings, and other personalized experience choices.
• Analytics Cookies: Data on how long users spend on each page and which features are used most is collected to improve the platform.
• Cookie Controls: You can delete cookies or block new ones at any time through your browser settings. Note that some features may be limited as a result.

4Sharing Information with Third Parties

1xbe never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Processors: Necessary financial information is shared with bKash, Nagad, or international payment gateways to complete transactions. These partners operate under their own privacy policies.
• KYC verification provider: Identity information may be shared with licensed third-party verification providers to confirm your identity.
• Law enforcement agencies: We are legally required to provide relevant information when ordered by a court or upon a lawful request from a regulatory authority.
• Technology Service Providers: Third-party vendors contracted for cloud storage, cybersecurity, or analytics may access limited data, but are not permitted to use it for their own purposes.
• Business Mergers & Acquisitions: If 1xbe undergoes any merger or acquisition, users will be notified in advance.

5Data Security Practices

1xbe uses industry-leading security technology to protect your data. Our security measures are multi-layered and continuously upgraded.

• 256-bit SSL/TLS Encryption: All communication between the website and our servers is secured with strong encryption.
• Two-Factor Authentication (2FA): Additional verification is provided at login and during critical account changes.
• Firewall & DDoS Protection: Advanced firewall and traffic monitoring systems are active to prevent server-level attacks.
• Restricted Access Policy: Only authorized personnel can access your data, and every access is logged.
• Regular Security Audits: A full audit is conducted by independent cybersecurity experts at least twice a year.
• Data Breach Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

6Data Retention Policy

1xbe does not retain your data beyond what is necessary. Retention periods are determined based on the type of information.

Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

7Your data rights

Under 1xbe's Privacy Policy, you have a number of important rights over your own data.

8Protection of Minors' Data

1xbe strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at registration, and users under 18 are not permitted to use the platform.
• If we confirm that data from a minor has been collected, it will be deleted immediately and the account will be closed.
• If parents have any concerns, they can contact our support team — we will investigate promptly.

9Privacy Policy Updates

1xbe may update this Privacy Policy from time to time. We will notify users in advance of any significant changes.

• You will be notified via your registered email or a platform notice at least 7 days before any changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• Previous versions of the policy are retained and can be provided upon request.

10Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team.

• Email support: [email protected] — responses are typically sent within 24–48 hours.
• Live Chat: The platform's live chat support is available 24/7, 7 days a week.
• Response Timeframe: We will respond to data protection requests within a maximum of 30 days.
• Additional information: Our FAQ page Find answers to common privacy-related questions.